Refund Policy & Returns

When you submit an order, you are indicating your acceptance of the terms and conditions outlined here in. It is crucial that you thoroughly review these terms prior to finalizing your order to ensure a clear understanding of your rights and obligations.

Customers have the option to cancel their orders at any point before the items have been prepared and dispatched. Should you choose to cancel, a full refund will be processed back to the original payment method used for the order. It is important to act promptly if you wish to cancel, as once the order is in the preparation or shipping phase, the cancellation may no longer be possible.

Upon placing your order, you will receive a confirmation email at the address you provided during the checkout process. This email will detail the contents of your order, including pricing information. As a buyer, you have the flexibility to select from the available delivery options at the time of your order.

 However, please note that Fragrant Delights Co is not liable for any damages incurred during transit or for delays that are beyond our control. Additionally, our returns policy allows for returns within seven days of receipt, provided the products are unused and in their original packaging. Returns require prior written consent from Fragrant Delights Co and may incur a return charge. Items that are on sale or reduced cannot be returned or refunded. We strive to maintain accurate information on our website, but we do not guarantee its completeness or reliability. Your rights as a consumer are protected under the Sale of Goods and Supply of Services Act, 1980, and the Consumer Protection Act, 2007, and nothing in this website will infringe upon those rights. If any part of these terms and conditions is found to be invalid or unenforceable, that specific provision will be severed, leaving the remaining terms intact.

As customer you can contact our customer service team on:

Fragrantdelightsco@outlook.com